RiftShoes.com
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Shipping & Returns

  • UK orders free standard postage.
  • UK Next Day Delivery Royal Mail the postage is £6.95. Orders must be placed by 2 p.m Monday to Friday.
  • The Rest of Europe the postage is £11.95. 
  • The Rest of the World the postage is £15.

We despatch all in stock goods within 1-3 working days - most within 24 hours. No Hassle Return or Exchange If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred. Please note, the original postage charge will not be refunded.

For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please send both the invoice and parcel to: Rift Shoes 27 Turnham Green Terrace Chiswick, London, W4 1RG Faulty or wrong item If the item you received is faulty or is not what you originally ordered, please e-mail sales@riftshoes.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Distance selling regulations Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Rift Shoes, for a full refund. Order cancellations must be made in writing, quoting your order number, within 7 days of delivery of your item(s), and can be sent by e-mail to sales@riftshoes.co.uk, or by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us.
 
For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

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